Any personal information you provide to complete our reservation records, or to facilitate payment, will be kept private – we will only use personal information to contact you in the event that something of value is left behind when you depart, or, if you want us to keep you informed of up-coming events in Nelson.
Dates can be changed, subject to availability, however, Shelbourne Villa is a small boutique B&B and late cancellations affect us greatly.
In the event of cancellation we reserve the right to recover:
25% of of the total booking amount if cancelled within 30 days of arrival date, or
100% of the total amount of the booking if cancellation occurs within 14 days of arrival date.
Naturally we will endeavour to re-book the space and if successful will not levy any charge for room nights re-sold.
We strongly recommend guests take out travel insurance to protect themselves against unexpected changes to their travel plans. We trust you'll understand that as a small business we are unable to carry losses on behalf of guests that should have been covered by a good travel insurance policy.
We guarantee to honour your reservation. In return, to confirm a booking we require a deposit equivalent to one nights accommodation costs, or a credit card number, as confirmation from you. Our preference is for credit card details to be provided as we prefer not to hold other people's money we haven't yet earned.
For direct bookings made on-line through our website, credit card details can be provided as part of the booking process, via the secure server that hosts our reservation system.
Please note that we don’t extract a deposit from your card, it is for security reasons only. There is no charge against your card until:
Your departure, or
A payment is due under our cancellation policy.
We process all credit card transactions via a secure terminal provided by our Bankers.
For both your own and our protection, we ask that you provide the physical credit card to facilitate the processing of charges at check out time, via our secure terminal. For security reasons we do not process credit card transactions on a "card not present basis", unless it is a claim under our cancellation policy.